Privacy Policy

1. Information We Collect

Account Information

• Name
• Email address
• Phone number
• Profile information

Social Information

• Social media handles (if provided by users)

User Content

• Listings, images, and descriptions uploaded by users
• Messages sent between users within the app

Rental and Transaction Information

• Booking details (rental start/end dates, item information)
• Availability settings (e.g. “holiday mode”)
• Payment and commission information
• Transaction history and booking status

Location Information

• General location via profile information
• Address provided for rentals, delivery, or collection purposes

Financial Information

• Bank account details (such as account number and sort code) provided by lenders for payouts and refunds
• Limited transaction data such as payment status, amount, and timestamps

Payment Information

• Payments are processed securely by third-party providers such as Stripe
• We do not store full payment card details

Technical Information

• Device information (device type, operating system)
• Basic usage data (features used, app activity)

Support Information

• Information you provide when contacting us

Users may request deletion of their account and associated data at any time.

2. How We Use Information

We use your information to:

• Create and manage user accounts
• Facilitate rentals between users
• Process payments and manage bookings
• Calculate commissions and payouts
• Enable communication between renters and lenders
• Provide delivery or collection coordination
• Improve app functionality and user experience
• Respond to support requests
• Ensure safety and prevent fraud

3. Payments and Payouts

Payments are made through third-party payment providers such as Stripe.

When a renter books an item, payment is collected via Stripe. We will deduct a service fee or commission before transferring the remaining funds to the lender.

We may use third-party providers and banking services to process payouts and refunds.

In some cases, we may collect and store limited financial information such as bank account number and sort code to facilitate payouts and refunds.

We do not store full payment card details. All card payments are processed securely by Stripe.

4. Sharing of Information

We do not sell your personal data.

We may share information:

• Between renters and lenders as necessary to complete bookings (e.g. contact details, booking information, and relevant location details)
• With third-party service providers such as Stripe for payments, hosting providers, and analytics tools
• With banking services to process payouts
• If required by law or to protect our legal rights

5. User Content and Messaging

Users may upload content and communicate with each other through the app.

This includes messages related to rental bookings and item coordination.

We may monitor or review content to ensure compliance with our terms, prevent fraud, and maintain a safe environment.

6. Location Information

We collect location information that users provide as part of their profile or when using the app.

This may include general location details such as city, area, or address to help facilitate rentals, delivery, and collection arrangements.

We do not continuously track users’ real-time location unless explicitly required for a specific feature and with user permission.

7. Data Security

We take reasonable technical and organisational measures to protect your personal data, including financial information, from unauthorised access, loss, misuse, or disclosure.

8. Data Retention

We retain personal data only for as long as necessary to:

• Provide our services
• Complete transactions
• Comply with legal obligations

Users may request deletion of their data at any time.

9. Your Rights

Depending on your location, you may have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent where applicable

To exercise these rights, contact us using the details below.

10. Third-Party Services

Our app uses third-party services such as:

• Stripe (payments)
• Hosting providers
• Analytics services

These providers may collect and process data according to their own privacy policies.

11. Children’s Privacy

Our app is not intended for children under 13, and we do not knowingly collect personal data from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted with a revised effective date.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: [email protected]

Website: shopsanja.com